Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Are the Products Genuine?’s loyal customer base, trust and prefer to shop from ictsource whenever they need any product. Ictsource offers a guarantee of original and genuine products.

Ictsource’s Partner affiliations include the most reputed international brands and manufacturers, providing only authentic products, as we have ZERO tolerance for duplicates or fakes. Furthermore, our accompanying warranty facilities also help our customers get the best out of their original products.

How Do I Track My Order?

Please visit page Track your Order.Insert your order ID and email address to track your order.


How do I Pay?

We have various methods of payment options available for your best convenience. You can pay using bKash, Online Banking, Debit/Credit Cards and obviously Cash on delivery or Card on Delivery.

Can I return a product if I am not satisfied?

We have a 3 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 3 Calendar Days, for your satisfaction. For more details, please visit our Returns and Replacements segment page.

Do all the products have warranty? offers various warranties depending on the purchased product. Most products carry a Brand Warranty, Service Warranty, Parts Warranty and International Warranty on them. Each product carries unique warranties which may vary based on the type and brand of product.

How to submit complaints, queries, or suggestions?

Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms. Visit our Contact Us page for more information about how to get in touch with us.

Do I Need an Account to Place an Order?

Yes, you need to create an account to place any order.